Definitions

1)"Selfdrive" refers to the provider of the car rental services via mobile application and the ecommerce platform with its associated services.ae.

2)"Hirer" represents renters, driver, customer, client, lessor, or any corporate entity such as company, partnership, trust, sole partnership that avails the service of selfdrive for renting a car on a daily, weekly, monthly and yearly (lease) basis bound by the terms and conditions mentioned herein below.

3)"Booking/Reservation"represents a booking made by the hirer using the selfdrive mobile application (IOS | Android | Mobile Site | Progressive Web Application (PWA)) or the platform availing the services pursuant to the below terms and conditions subject to successful payment confirmation

4)"Booking Confirmation" refers to any electronic communication (E Ticket) issued to the hirer by selfdrive upon a successful booking after payment confirmation with all the relevant details related to the booking with the terms and conditions agreed by the hirer.

5)"Partner / Affiliate Partners" represents a company or an organization including a car dealership, car leasing or a car rental company, the principal supplier of the vehicle to the hirer and the beneficial owner of the vehicle supplied.

6)"Rental Agreement / Lease AgreementAgreement"
refers to the rental/lease contract between the hirer and the partner for the vehicle provided as part of the rental during the vehicle handover for the rental period opted by the hirer.

7)"Vehicle" refers to the car or any other vehicle rented pursuant to a booking that has been rented to the hirer and includes its parts, components, accessories and contents supplied by selfdrive or its affiliate partners.

8)"KM Allowance" refers to the permissible kilometers allowed per day (Daily & Weekly) or per month for Monthly, Micro lease and leasepro bookings during the rental period as agreed and accepted during the booking.

9)"Excess KM" refers to any additional kilometers driven more than the permissible kilometer as agreed during the booking confirmation, during the rental period or at a time earlier in the event of the early termination

10)"Early Termination" refers to an event in which the hirer is terminating the contract prior to the actual end date and is subject to early termination charge.

11)"Early Termination Charge" refers to the penalty incurred by the hirer due to the event of terminating the contract prior to the actual end date.

12)"Convenience Fee" A Non-Refundable per transaction fee charged on all Monthly/Micro lease/Personal Leasing reservations/booking including extensions processed through the Call Center, Mobile Application, Website and/or any other mode independent of any other additional charges.

1) Comprehensive insurance is provided subject to current U.A.E. Law. The hirer is liable for the insurance excess of AED 1500/- to AED 5000/- varies per car category. Excess amount for Hatch Back and Sedan AED 1500 - 2500/-, SUV AED 2000- 2500/-, Luxury cars such as BMW will have minimum excess of AED 2500 - 5000/- against claims resulting from each and every accident including (hit-and-run) reporting you at fault/ unknown (as evidenced by a Police report). This can be waived off by purchasing SD Protect while making the booking. A fixed admin fee of min. AED 75/- to max AED 1500/- per month will be charged as per the car model. Police Report is mandatory to claim the insurance.

2)The Hirer shall not act in any way that would invalidate the risk or increase the cost of insurance in respect of the vehicle. In the event of breach of this clause the hirer is liable to pay the company for all loss, damage, costs and expenses which arises therein. Hirer will not do anything that may prejudice any warranty or Maintenance contract given by the manufacturer of the vehicle.

1) Kilometers are limited to 250km per day, 1500km per week & 3000km to 5000 km per month depending upon the car selected (Refer to the E ticket for exact details) and for Price Lock Option i.e. More than 1 month booking it will be 3000km per month or can offer Unlimited Mileage on selected Rentals.

2) Hirer agrees to maintain within the agreed and allowed kilometers as per the booking confirmation. In the event if the hirer has exceeded the agreed kilometers, each additional kilometer will be charged at AED 1 to AED 10 based on the car model (refer to the e ticket shared for actual details). In the event of an early return, the excess kilometers will be charged as per the duration of the return based on the allowed kilometers.

1)It includes routine servicing at 1,500 Km (1st Service), oil change at every 5,000 Km, and major servicing at every 10,000 Km or at every six months whichever comes first.

2)All Cars Needs to be serviced with regular intervals 12000km or 2 years. Unless the car issues a service warning. It's the responsibility of the hirer to request for servicing using the appropriate means. Any delay in requesting for the servicing leading to the damage/breach of warranty will be the hirer's liability.

3)The customer shall not have the vehicle serviced, maintained, repaired with any other third parties.

1)In the event of routine service (Downtime of more than 24 hours),maintenance and / or breakdown a replacement vehicle of similar category nearest in size and amenities to the hired one, as is possible, will be provided at no extra cost subject to the availability

2)The company reserves the right to recall the rented car by the hirer due to Vehicle End of service, Expired warranty, Expired Vehicle License / Plate registration / Insurance or any other subject matter to which the car is in a non-drivable state (or) a recall of the car has been requested by the manufacturer.

3)In the above case selfdrive and its partner will provide an alternative option to maintain the basic level service contract.

4)In case the Hirer refuses to accept the replacement car provided, the contract will be considered terminated under Daily, Weekly & Monthly Subscription bookings. In case of a Leased cars under Micro lease / Lease Pro this will be treated as early termination & standard termination charges will be applicable.

1)In the event of any damage or accident to the car, police must be called before the vehicle is moved and a police report and a repair slip must be obtained. Should these documents failed to be obtained, then the Hirer is responsible for all damages incurred. It is the hirer's responsibility to obtain this document.

1)All costs incurred as a result of Fines or Salik or other Penalties (imposed by traffic police or any other legal authorities) taking place during the Rental usage will be Hirer's responsibility and would be recovered accordingly. Company reserves the right to charge the credit card to cover the above said non-rental charges and an email with the supporting document will be shared to the registered email ID.

2)There will be a Flat Fee of AED 50 for fines below AED 350 and Flat 15% for fines above AED 350 additional admin fee on top of traffic fine charges andAED1/- on top of each Salik charge.

3) In the event of traffic violation where car impound fine is imposed the total amount of such a fine plus the admin fee will be charged & paid direct to the RTA. In case of black points, where the hireris required to visit the police station or any other concerned authority to clear the fine and transfer the back points, the hirer is required to complete the same within 2 hours from the time of receiving the details.Failing to do so will lead to the disruption of the service with the maximum extent of contract terminationwith the necessary charges applied or vehicle immobilization. Selfdrivewill charge AED100 per day as late fine for each day till the black points are transferred and fine is removed. Also, in the event where Black points and Car impound is filed Selfdrive reserves the right to discontinue the agreement with immediate effect with necessary charges and penalties applied& or force collect the car to safeguard its assets.Service continuity is a sole discretion of Selfdrive and/or its affiliate partners.

4) For all Fines involving black points/block fines, Selfdrive and/or its authorized partner will settle black point fines directly with authorities, transferring points to the hirer's license. The hirer will receive email notification with supporting documentation. A mandatory clearing fee will apply in addition to the standard admin fee as per the below:

• UAE residents: AED 200 + VAT
• Non-UAE residents: AED 300 + VAT

1) Special or Unleaded fuel is to be used

2) 20% admin fee is will be charged to the refueling cost

3) It is the responsibility of the hirer to check water and oil levels as well as tires pressure from time to time and keep it maintained at such levels as is expected as per the make of the car. Any kind of Damage or Puncture to the tire will be billed to Hirer and the hirer is authorized for any change the tire as per the OEM brand, make and specification only.In case of any deviation is being notice at the time of vehicle return, the hire will be charged accordingly as invoiced by the partner.

1) The Hirer must keep the hired vehicle in a clean, safe, and sound condition to avoid any additional charges pertaining to the cleaning of the vehicle at the time of vehicle return.

2) Tinting of vehicle's window glass is not permitted for rented vehicles, a fine of AED10,000/- would be imposed on violators/offenders who would be held responsible for the same..

1) Hirer must inform Selfdrive or its associate partners, before hiring, of his intention to return the vehicle at another premise or other Emirate, and must define the date and time otherwise excess days' charge shall be imposed on him. Any Change in return location other than the location selected at the time of the start of the rentals will be a chargeable service.

2) At the time of vehicle's off-hire, the cost of any un-reported damage/s as well as damages with no police report/s, would be fully charged to hirer's account.

1) UAE Driving license is a must for all residents, while international driving license is required from visitors (excluding visitors from European Union & other countries as per declaration #126/2008), GCC Residents can drive with their GCC Driving License. Driver's License needs to be min of 6 months old or the hirershould have a valid home country driver's license, valid for 2 years. If not, the hirerwould be liable for 10% of the total damage cost + insurance excess.

1) All cancellations will be processed only via the Selfdrive authorized call center.

2) Refunds for the reservations will be issued if cancellations are requested within 7 days of the initial booking before the vehicle pick up. Flat 10 % Cancellation fee will be applicable in case of cancellations due to non-compliant in providing the required documents such as credit card/deposit card copy (as per the original mode pf payment), or any other required documents as per the concerned authorities for a rental/lease contract execution and change of plans etc.

3) Refunds will be done only through the original mode of payment. Itcan take up to 45 days for the refund transfer to be completed.

1) If you fail to cancel your reservation prior to the Pick-Up Time and do not collect the vehicle on the Pick-Up Date, or if you fail to comply with the pick-up terms (refer Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge as full rental amount.

2) If no communication is received from the hirer's end within12hrs from the pick-up time, about any change in the reservation 100% rental will be charged

1) Rental Refund is not applicable in case of an early return on the cars.

2) Refund of down payment is not applicable in case of early return of the car has been under the subscription offer

3) In case of an early return of a booking processed under Express Booking (Daily & Weekly) | Microlease ( 1 to 12 Month Subscription) | Leasepro (Long Term Lease) | Airport Rental, standard early termination penalty is applicable (Refer to Clause No 20) or a differential pricing penalty for the used duration based on the 1st month non discounted pricing will be applicable.

4) All Cars Exclusively registered under Lease Pro will have the early return penalty as per the clause 31.

1) Hirers are expected to return the vehicle on the same time as per the vehicle checkout signed at the time of vehicle pickup.

2) 1 Hour buffer time will be permitted from the time of actual return time

3) Any delay further, Selfdrive reserves the right to charge a Late return fee of min AED 50.00 to max AED 1000.00 or a min of 1 day rental + AED 250 admin fees to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.

1) All refund claims need to be processed via pre approval from the company. All the details i.e. E-ticket, Reservation Copy etc. for the refund needs to be mailed to accounts@selfdrive.ae

2) All refunds will be processed to hirers card as per the original mode of paymentonly. All Claims and refund request needs to be processed within 60 days from the date of reservation or payments made.

3) All deposit refunds will be processed with in 30 days and upon receiving total clearance from RTA in regards to any traffic fines or Salik/tollcharges.

1) All 3 Month, 6 Month, 12 Months reservations in Microlease and All leasepro reservations - 12 Month, 24 Month, 36 Months are subject to an early termination penalty of 2 Months rental charges in case of an early return or early contract closure.

2) All Chevrolet / GMC / Cadillac leasepro reservations processed for 12 Month | 24 Month & 36 Months are subject to early termination penalty as per the below:

Without limiting the generality or effect of other provisions of this Agreement, you agree to indemnify, hold harmless, and defend us, our affiliates, licensees, subcontractors, and agents, and each of our or their officers, directors, and employees, from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other expenses that arise directly or indirectly out of or fromyour breach or alleged breach of this Agreement/any clause or part, including any violation of the Code of Conduct above; and (b) your use of this website and engagement in transactions on this website including, but not limited to, use of the Site Materials.

1)In the event a conflict arises between any information posted on this website, this Agreement, and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the information posted on this website, and this Agreement will prevail over information posted on this website.

2)Prior to returning the vehicle (Actual Rented Car / Replacement Car), the customer shall ensure that the vehicle is clean, free from all personal belongings and waste materials and has to return the car with the car with at actual fuel as received.

3)If the returned vehicle contains customer belongings, the same will be kept in the lost and found department and the customer is liable to collect the same within 15 days from the date of such an event. Hence Forward the company and its suppliers do not stand liable towards any losses incurred from the same and would not accept any compensation claims.

All Airport Parking charges needs to be paid by the hirer. In case the payment is done by selfdrive additional AED 25 will be charged as Surcharge.

Hirer will have to contact the partner through the number mentioned in the selfdrive mobile application after logging into the profile or through the number mentioned in the e ticket.

Additional charges shall be applicable to the Hirer for Salik (Dubai Tollgate pass) at Dhs.5/pass as well as for any other additional requirements of Hirer and as per the Law. It is the responsibility of the hirer to carry a baby seat as mandated by the RTA and governed by UAE LAW to have mandatory child / baby seats. Any fines with regards to the same will be charged to the Renters accounts.

1) Our vehicles are not permitted to be driven outside UAE

2) There is an exception as regards Oman subject to condition that the vehicle can be driven there with our prior written consent. The granting of this consent is our discretion. We will provide the Hirer/s with requisite documents after paying Oman insurance coverage Fee = AED500/week

3) In the event of breakdown/accident, Hirer is responsible to bring the vehicle to Omani-UAE Borders at his/its own costs

4) 4. Our vehicles are not permitted to be used for Safari / Fun-drive / Race / Off roading / Advertising / Hiring / Leasing / Sub Leasing / Contracting / 3rd party Contracting and mobility services / Loans / Use for Loan Security / Financial Rewards. The Hirer will be held liable to pay all damages, necessary repairs & towing charges if he failed to adhere with the same.

1) Hirer commits and agrees that he won't allow anybody to drive the rented vehicle unless been authorized by selfdrive.ae

2) Hirer undertakes that neither he nor any of the listed additional drivers will use the vehicle in, Pushing, Pulling or Towing objects, Races & Fun Drive, Rough Roads & desert Safaris, teach Driving, rent the vehicle without Selfdrive permission. Hirers that fail to adhere to the same will be held responsible & liable for all charges resulting from damages, penalties, fines & other dues Hirer commits that he/any additional driver will not drive the vehicle outside UAE except to OMAN if been pre-approved as specified above. BMW Cars are not permitted to be driven out side of UAE

3) Smoking including the use of electronic smoking devices are not permitted in any of the selfdrive cars

4) The hirer agrees to disclose the location of the vehicle upon request and allow the company or its representatives to inspect the vehicle at all reasonable times and for that purpose to allow entry into any land /premise where the vehicle is located / stored.

Use of website and services of booking / rental / driving of Selfdrive is available only to persons who are above the age of 24 years and max 65 years and can form a legally binding contract under the local Law. If you are a minor i.e. under the age of majority specified by Law of the Land, you may use https://www.Selfdrive only through a parent or guardian, but you are not permitted to subscribe to the services yourself by using the website.

29. We will accept following currency towards payment: AED only

30. We expressly state that we do not trade with or provide services in/to OFAC and sanctioned countries.

31. The Hirer must maintain a copy of transaction records and other relevant policies and rules

The information contained in this website is for general information purposes only. This website, the site materials, and any product or service obtained through or in connection with this website is provided by Selfdrive and while we endeavor to keep the information up to date and correct, it is on an "as is" and "as available" basis without representations or warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. To the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees, suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of title, merchant ability, fitness for a particular purpose, and non-infringement, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of selfdrive.ae. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we and our affiliates, licensees, suppliers, and agents do not warrant that your use of this website or the site materials will be uninterrupted, error-free, or secure, that defects will be corrected, or that this website (or the server(s) on which it is hosted) or related software is free of viruses or other harmful components. You acknowledge that you are responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed to access and use this website, and all charges related thereto. No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors, whether made on this website, in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. Your use of this website is entirely at your own risk

33. By Using or continuing to use the site you agree to use of your information (Including Sensitive Personal Information) in accordance with the Terms & Conditions of Selfdrive which may be amended from time to time as per the legal requirement of the Operational domicile. You also agree and consent to us collecting, storing, processing, transferring and sharing information (Including Sensitive personal information) related to you with third parties or service providers to execute the services, including payments/details for the period of the service that you have opted with Selfdrive in the operational domicile

34. In the event a conflict arises between any information posted on this website, this Agreement, and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the information posted on this website, and this Agreement will prevail over information posted on this website

36. The use of this website, including, but not limited to, damages resulting or arising from your reliance on this website or any information or materials found on this website or hyperlinked from this website, or the mistakes, omissions, interruptions, errors, defects, delays in operation, transmissions, eavesdropping by third parties, or any failure of performance of this website. 2. Government restriction, strikes, war, civil commotion, terrorist activities, any natural disaster or force majeure, power failures, large increases in on-line activity in a short period of time (usage spikes), viruses, catastrophic hardware failures, attacks on our servers, fires, earthquakes, floods, unusually severe weather, or any other condition beyond our reasonable control limiting, preventing or otherwise affecting either your access to or use of this website or site materials or our ability to provide products or services in connection with, or reserved or ordered through, this website; or

37. Loss of security of information you have provided in connection with your use of this website, or interception of any such information by unauthorized third parties

38. In no event will the company or Its suppliers be liable to the hirer in the contract, tort or otherwise including an y liability or negligence:

39. For any fair, wear and tear of the vehicle

40. For any loss arising out of, any delay in or failure to effect delivery of the vehicle or for any damage incurred in the course of delivery

41. For any events outside of the company's reasonable control, including but not limited to office computer system or telecommunication failures, act of God or terrorismfor any loss or damage which is not reasonably foreseeable to the hirer

42. Your sole remedy for dissatisfaction with this website and/or site materials contained within this website is to stop using/choosing not to start using at all this website and/or site materials, as applicable. Your use of this website will be presumed and deemed to be a use after having fully read, understood and accepted these terms and conditions here in contained

43. United Arab of Emirates is our country of domicile

44. "Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE".

45. If you use COMPANY Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password

46. "We accept payments online using visa and Mastercard credit/debit card in AED (or any other currency agreed)".

This website is usually available 24 hours a day, 7 days a week. However, we retain the right to make this website unavailable from time to time for any reasonor no reason. We shall not be liable for any damages arising from any interruption, suspension, or termination of this website.